Terms
Terms of service
These terms cover the LifeAtlas personalized digital print service.
Pre-launch policy draft. Checkout is not yet live, and these terms may be updated before public sales begin.
Who provides the service
LifeAtlas is an independently operated digital product based in mainland China. The operator's legal name and contact address will be added here before public sales. Paddle is the authorized reseller and merchant of record for checkout, payment, tax, receipts, and payment refunds. Paddle's Buyer Terms also apply to the transaction.
The product
LifeAtlas provides personalized digital files for personal use. No physical item, frame, or printing service is included. The print pack contains the file sizes listed on the purchase screen.
Your content
You confirm that you have permission to use the names, dates, text, and other personal information you enter. You keep ownership of that content and allow LifeAtlas to process it only as needed to create, deliver, support, and secure your order.
Check before purchase
You are responsible for reviewing spelling, dates, life moments, and the preview before buying. Screen and printed colors may differ, and printer settings affect the result.
Delivery and support
Files are delivered digitally after Paddle confirms payment. Your private download link includes a 30-day edit and re-download period. Email hello@lifeatlasprint.com for product support. LifeAtlas aims to send a first response within two business days, Monday through Friday, excluding public holidays. This is a response target, not a guaranteed resolution time.
Refunds
The LifeAtlas refund policy includes a voluntary 14-day full-refund promise and remedies for defective or undelivered files. A full refund ends access to the purchased files. Mandatory consumer rights continue to apply.
Acceptable use
Do not use the service unlawfully, attempt to access another customer's order, interfere with the service, or upload content that infringes another person's rights.
Service changes and availability
Temporary interruption may occur for maintenance, security, or third-party service failures. LifeAtlas may change or discontinue the service, but changes will not reduce the delivery, support, or refund rights attached to an existing purchase.
Liability
To the fullest extent permitted by law, LifeAtlas is not responsible for indirect loss or third-party printing costs, and its total liability for a purchase will not exceed the amount paid for that purchase. Nothing in these terms limits liability or consumer remedies that cannot lawfully be limited.
Governing law and disputes
These product terms are governed by the laws of the People's Republic of China, without applying conflict-of-law rules. This choice does not remove mandatory consumer rights or access to courts available under the law where you live. Paddle's Buyer Terms separately govern the payment transaction and include country-specific terms. Please contact LifeAtlas first so there is an opportunity to resolve a product dispute informally.
Contact and effective date
Questions can be sent to hello@lifeatlasprint.com. Last updated September 10, 2026. These terms take effect when public sales begin.